Penske Case Study
50,000 audits a year at over 700 locations with 0 headaches.
Moving from paper to technology.
Penske is a $19 billion global transportation operation with more than 39,000 employees. Their US truck leasing division was conducting a wide variety of checks, reviews and audits across their 700+ maintenance depots. Everything was captured on paper and processed manually. Management decided they needed a better way and that it was time to find and implement a smarter, technology based solution.
Global Search for Ideal Solution
Penske conducted a global trawl of all available solutions. Their key requirements included::
When we began the implementation for Penske, they said, “Once we start into a system and it’s working well, the rollout will happen real fast”. It certainly did! We already have 250 users in Penske, doing over 200 monthly reviews at 700 different locations. The system tracks more than 2,000 different tasks from initiation to completion. ECAT transformed Penske’s ‘Location Maintenance
Review process from a slow, retrospective reporting function to an instant, highly automated, transparent performance management function. A solution which helps Penske to consistently deliver a high-quality service right across the US.
The switch from manual, error-prone, paper-based data collection to a smart, integrated, technology enabled validation and auditing process has been transformative for Penske’s business. They have reduced a 10-hour process to 2 hours, they have an instant, real-time whole-picture view at their fingertips and they have greater standardisation.