ecat auditing tool app

Sodexo Healthcare and Services Case Study

ecat software demo

We rescued Sodexo from a sea of paperwork, saving them time and
money in the process.

The Challenge

Repetitive Paper-Based Processes

Sodexo, a globally acclaimed leader in the healthcare and services industry operates in 80 countries with 420,000 employees in 34,000 sites. Its division - Sodexo Ireland has 1,800 people working for 2000 client locations across various market sectors. Back in 2013, Sodexo Ireland was in dire need to deploy a technology-based auditing tool for one of their contracts to eliminate cumbersome paper-based processes.

The Solution

Excellent Flexibility in Audit Deployment

ECAT pulled out all the stops and had Sodexo Ireland client’s auditing system up and running within a couple of days. With the success of a completely glitch-free audit management tool and extensive ‘word-ofmouth’ appreciation, it helped us to form a strong partnership with Sodexo and its global clients. With ECAT, Sodexo were able to completely eliminated repetitive paper-based systems which resulted in better flexibility and smooth processes.

The Results

Significant Role in New Product Release

ECAT has become an important wheel in the cog for Sodexo. Particularly when they launched their UK product – Essence. For a smooth adaptation across divisions, ECAT devised the standardised
Sodexo Essence Audit. We customised a set of pre-defined  parameters to allow the entire Sodexo team to have a smooth rollout of Essence with minimum effort. It was simple – various site managers would send us their site details and ECAT did the rest. Within a day of receiving the site information, the Sodexo auditors could be auditing from their mobiles. Quick and easy!

Complex Yet Very Effective Tool for Hospitals

Sodexo is a trustworthy and leading provider to the ever-evolving healthcare market. Being a part of a highly regulated industry driven by processes and results, Sodexo Healthcare needed to  combine audit findings with its internal enterprise systems. Through massive and consistent efforts of ECAT and Sodexo teams, a new purpose-built solution was designed and deployed. This new system consisted of all existing functionalities of ECAT along with additional randomisation and scheduling rules.