Help Centre

FAQ

Here we’ve created a list of the most commonly asked questions that we have encountered over the years. If you need more information than this, that’s no problem. Contact us and we’ll be happy to help.

Where is my data saved?

All data is stored in Microsoft Azure’s data centres in Dublin, Ireland. They are one of the world’s leading providers of managed cloud solutions.

Who needs to attend the training?

Anyone who will be actively administrating ECAT, i.e. those who will be creating reviews, audits, inspections or checklists, generating email alerts and running reports. Users do not need any IT expertise. Just a reasonable understanding of excel.

What support is available?

Our support team are available Monday to Friday 09:00 to 17:00 GMT via Skype, Email or Phone.

Where can I get the ECAT app?

The ECAT app is available from the Apple App Store or from the Google Play Store, just search ‘ECAT’. We currently do not support Blackberry or Windows devices.

Do I need to have an internet connection while doing my audit?

No, you only need internet connectivity when submitting an audit or updating your device. You can conduct as many checks, inspections, reviews or audits as you like offline. All data is saved to your device, so even if you take a call or your battery fails, your reviews are safe.

How do I alert someone to an issue I have captured?

Anyone can receive an automated email alert to be notified that there is an issue. This alert will include the location of the issue, what the issue is, a picture of the issue and the date by which it needs to be resolved.

Support

Your Senior Support Team

Direct Access to our Knowledegable Support Team. When you need our help, we’re there.

Every support team member has an in-depth knowledge of how to structure reviews, checklists, inspections and audits, and understands our platform upside down and inside out. We don’t outsource any aspect of our support, which means you can get straight to the experts. We are here to support you as you plan, set-up, implement and manage your reviews. Does your review need a room or a site adding? Can’t remember how to do it? No problem we are here, when we say ‘ongoing support’ we mean, we are here and we will give you the support you need!

Your Tailored Demo

Let us know your current process, and we will work with it to make it easier, faster and smarter.

One of our advisors will talk to you about your requirements and, within two days, prepare a live demo tailored to your needs. That way, you can see precisely how ECAT will benefit your business and revolutionize your service delivery management.

Your Training

ECAT is easy and intuitive to use, so little or no training is required.

Training can be provided onsite or via a conference call, and in no time at all, your team will be up and running using our intuitive easy to follow system. If any questions do arise, our dedicated support team is always available without you having to worry about any further costs.

Direct Access to our Support Team

When you need our help, we’re there.

Your Unique Requirements

Custom features, functions and integrations added just for you.

As you extend and deepen your use of ECAT we encourage you to request features, functions and integrations which are specific to your needs and systems. ECAT is built on a highly flexible platform so, in most instances, we can use ECAT’s flexibility to meet your requirements.

Contacting Support

Help when you need it, simply call, email or Skype our helpdesk.

Our full support team is available from 9am to 5pm GMT, Monday to Friday. We also offer 24/7 emergency support, as required