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Mount Charles Case Study
- Simple
- Efficient
- Secure
“… anything that makes people’s lives easier is good”
- Sector: Catering, Cleaning, Security
- Number of Sites: 500+
- Audits per Year: 6500+
The Challenge
A glut of paper and process.
Mount Charles are an award-winning
facilities management support service
provider specialising in catering, cleaning,
vending, events & security services. They
wanted to tackle their manual processes
and spreadsheets and move away from the
glut of paper. Some of their customers
require heavy reporting and they wanted
senior management teams to see the
information they needed without logging
into multiple systems.
The Solution
ECAT's support was the key!
Mount Charles was already using a cloudbased auditing system that enabled them to
use generic audits across the business.
However, they were looking for specific
audits for specific customers to help them
with their reporting needs and a system that
could cleanly integrate with their business
information system, Tableau. This integration
would enable their senior management team
to view the data from one single system. Any
system they used needed to be intuitive so
that operatives could easily be up and
running. On investigation, they found that
ECAT would meet their needs.
The Results
"It’s working well, it’s been very positive, the product does what it says on the tin!”.
Mount Charles quickly began experiencing the benefits of ECAT.
When asked this is what Rorie McBride, Director of Information Technology, had to say:
“Implementing ECAT has been a simple process, and it has been easier to get operatives to do what they need to do, and anything that makes people’s lives easier is good. One of the key differentiators for the operatives is the assumption that everything is right, which has sped up the actual audits. The support and quick turn-around time from ECAT means the operation side of the business has what it needs to run. The inbuilt dashboard is enough for the Operations team, but the integration with Tableau means presentations to the rest of the business happen how they need to.”