The Story Behind Our Story
After years of doing audits on paper and not finding a technology solution to meet our needs, myself and Colm had become utterly frustrated. When we talked to others about their experiences with auditing technology, they echoed our frustrations.
Large organisations need heavy duty software solutions like ERPs and CRM platforms, but, we don’t need heavyweight technology for audits. What we need is a flexible, intelligent, mobile solution that enables us to better manage auditing, without the need for IT people. And so, ECAT was born.
Our aim was to help organisations get an instant, accurate and complete picture of their processes and better manage their operations – precisely. Today, we’re delighted that ECAT is doing exactly this, around the globe, at 1,000s of locations, for a wide range of industries.
Francis Lyons, Director, ECAT
Meet Our People
We’re not just a diverse group of minds coming together. We are well known for our customer-obsessed attitude backed by transparency, quality and a desire to continuously improve. At the heart of the company you will find a high-performing and gutsy group of software developers, engineers and specialists who keep ECAT’s internal operations ever-ready. The crackling powerhouse ability of our versatile team is further electrified by a bunch of data security providers and programmers. For us, our work is truly personal and a way of life. Yes, we live by the quality code, and…tonnes of espresso shots (Oops! We let the secret out!)
Meet the ECAT Leaders
Some are born, some are nurtured but very rarely are leaders truly engaged. Get to know our ‘very rare’ clan who redefine leadership and rethink the role each one of us can play to truly shift forward.
Co-Founder and CEO
With over 25 years of large-enterprise work experience under his belt, process management was always in Francis’ “wheelhouse”. Necessity, as we know, is the mother of invention and, having experienced the trials and tribulations of audits firsthand, he knew better than anyone just how frustrating they can be. In 2010 a conversation about the challenges of auditing with his friend Colm led to a deep investigation of the sector and a year later ECAT was born. Since then he has revolutionised organisations by introducing them to an easier, faster, and better approach to process validation and auditing. Francis is all about less hassle, more technology and better audits.
Customer Success Manager
An early pioneer of our customer success, David’s the guy who puts a smile on the faces of our clients and keeps it there. Fully committed to building relationships and not just another sales guy on the block, David dons the hat of Customer Success Manager at ECAT. He helps to maintain and support our huge customer user base. Our 100% client retention rate is testament to his success. Our go-to guy for the seamless migration of all clients to new upgrades of ECAT, David has 14 years of experience in customer service of one sort or another. Over the years he has gained experience of all aspects of customer service before moving on to the management of customer service teams. And, he is an impeccable conversationalist, so he’s always up for a chat!
Client Development Manager
Darragh originally joined the team as a Technical Account Manager but found his true calling in client development. You can call him a wizard, as he has a unique knack for weaving the perfect solution out of ECAT for any business. He is passionate about helping new and existing clients to get the very most out of the ECAT tool. When not finding magical solutions for clients, he racks his brains to come up with new and exciting applications for our technology. We’ve heard stories about his wand, but have yet to confirm!
Business Development Manager
Relentless and seriously goal-oriented, Nihar has business in his DNA. In his role as Business Development Manager, he uses his enviable understanding of the ECAT landscape to help our clients find meaningful solutions for their business, while simplifying their audit processes. He ensures that ECAT facilitates a variety of organisational processes – without a glitch. He also helps ECAT’s sales people use the right skills, content and knowledge to find the best solutions for their customers. He has a secret red-cape that he wears when creating safer and sustainable workplaces, but the less said about that, the better. And, did we mention, he also brews the best coffee!
Senior Technical and Project Lead
A rare breed of techno-geek, Dipak is ECAT’s Senior Technical and Project Lead. He seamlessly coordinates the entire ECAT development team and our broad range of clients for a smooth and flawless execution of the solution. Seen as the lighthouse in the development process, Dipak guides, supports and leads the team in visualising and delivering exceptional cloud-based solutions. His management capabilities are second to none, as he ensures that all the requirements are met on time and problems are solved without added financial costs for the clients. Dipak is also one of the key people involved in planning the scope, implementing and maintaining ongoing advancements in the ECAT platform.
Sinead is a fellow of the Association of Chartered Accountants and she’s the one in charge of making sure the figures stack up. She has worked in the accounting industry for over 20 years, looking after the accounts for a wide range of companies, from production to the service industry. At ECAT, Sinead keeps us all in line in the nicest possible way. On a crucial mission to go paperless and online, she manages to makes accounting work great fun! When she’s not putting accounts straight for ECAT, she enjoys annoying her kids and spend quality time with her husband.
Chief Dog Manager
Furry, grumpy and named after the stunning Pippa Middleton, Pip is our Chief Dog Manager from the Jack Russell Terrier clan. On a normal day, Pip welcomes ECAT guys by jumping on their nice and clean clothes just after playing in the mucky fields! She likes to chase cars, bin-lorries and anything that runs or flies. Rabbits and birds are always on the menu. We’re not sure what would happen if she ever actually caught one! When ECAT has work guests or clients over, Pip growls for a little while but loves them after they pay their first bill. With all the office doors well scratched by now, Pip has a great life at ECAT!
Sarrah is our marketing maverick at ECAT. She understands the ins and outs of the audit management industry well and always has her finger on the pulse of what customers want. Over the course of her career Sarrah has seen marketing change fundamentally – and has made ECAT win by helping prospects to make the right decision with her line of activities. Sarrah’s rule of thumb is ‘Smarter strategies bring stronger outcomes’. Outside of work, she is a fitness freak and loves her coffee just perfect!