ecat auditing tool app

Sodexo Education
Case Study

Empowering School Improvements

The Challenge

How does an advisor make improvements?

The school was struggling to meet modern standards, and its processes were out dated. The absence of audits made it difficult to identify issues and improvements. The advisor's role was to help the schools perform better and modernise their operations, with a focus on health and safety standards.

However, as an advisor, they could only recommend changes, not implement them.

The Solution

Collect the good with the bad

The advisor introduced ECAT, an audit management software used elsewhere in the Sodexo organisation. ECAT's picture functionality was particularly appealing, as it allowed the team to visually document issues and improvements. Setting up ECAT at the school enabled quick identification of key problem areas, their causes, and solutions. It was used to monitor and manage areas that had been neglected or were not properly maintained, aiding in effective planning and action.

The Results

"It does what it says on the tin!" Craig Lorimer, Sodexo Advisor.

ECAT’s impact was significant. It allowed Craig to provide concrete evidence of work done and track it with date and time stamps, thereby setting fair expectations. This not only improved morale but also established standardised processes that were easily viewable in reports. It facilitated task assignment, issue resolution, and the recognition of team achievements, boosting team spirit.

The flexibility of ECAT to tailor audits to specific needs eliminated any ambiguity and ensured all necessary aspects were covered, whether good or bad. The tool’s reporting feature was highly commended and, at the click of a button, was able to aggregate six months’ worth of data and present it in percentages, providing valuable insights for both Craig and his client. 

The introduction of ECAT not only improved standards but also enhanced productivity. Teams were no longer solely criticised for shortcomings; they were also acknowledged for their accomplishments. The factual and irrefutable data collected through ECAT has broad applications, from performance reviews to disciplinary actions, making it a versatile tool.

In conclusion, ECAT successfully empowered Craig to drive positive changes in the school by modernising operations, enhancing safety, and recognising the efforts of the school’s teams. The tool’s adaptability, comprehensive reporting, and impact on morale made it a valuable asset for improving school performance and setting higher standards.